WhatsApp customer service for online stores, in English and Arabic
For online stores and marketplace sellers in the UAE whose customers ask the same questions on WhatsApp and email every day. Customers get an answer in seconds, and your team only handles what needs a person.
What we handle on WhatsApp and email
- Order tracking answered instantly from your live order data.
- Delivery times, address changes and return steps explained in the customer's language.
- Abandoned carts recovered with reminders.
- Reviews requested after delivery, with bad ones flagged to you fast.
- Complaints, damaged items and refunds passed to your team with the full conversation attached.
- Replies in your brand's voice: you set the tone, greetings and phrases on day one.
What the AI answers, and what your team decides
Answered automatically
Order tracking, delivery times, address changes, return steps and stock questions.
With your approval
Refunds and replacements. They are prepared for you, and nothing is paid out until you approve.
Your team
Complaints, damaged items and anything the AI isn't sure about, with the full history attached.
What a conversation looks like
A customer asks where her order is, changes the delivery time in Arabic, and reports a broken bottle. The first two are answered straight away; the third goes to your team with a refund ready for your approval.
Included in E-commerce Operations: 999 AED / month + 7.5% of sales, after platform commissions. There is no separate fee for this work.
Questions about this
Does it reply in Arabic?
Yes. It answers in English or Arabic, in the language the customer writes in.
What happens when the AI doesn't know the answer?
It passes the conversation to your team with the full history attached, instead of guessing.
Does it answer at night and at weekends?
Yes. Routine questions are answered at any hour, and anything that needs your team is passed to them with the full history.
Can I choose how it sounds?
Yes. You set the tone, greetings and phrases on day one, and the replies follow them.
Put your e-commerce on autopilot.
Book a discovery call. We'll map where your team loses time and show you what we'd take off your plate first.
agent@gulfcommerce.ai·+971 58 885 7447·Ras Al Khaimah, UAE